Understand
Topics
See what customers talk about, and whether they're happy with it. Topics show where you're doing well and where there's something to fix.
What you get
What you get
Six fixed topics
Delivery, customer service, price, quality, returns and website.
Positive, neutral or negative
Each topic shows how many mentions are positive, neutral and negative.
Customers' own words
See quotes from the reviews and the words customers use most.
On your website too
The Topics and What they praise widgets show your strengths to new customers.
How it works
How it works
The customer chooses topics
When the customer writes a review, they can choose what it's about.
The stars set the sentiment
4 and 5 stars count as positive, 3 as neutral and 1 and 2 as negative.
Open Analytics
Under Topics in the reviews you see the topics for the period you've chosen.
Go into detail
Open a topic, and read the reviews that are about it.
Which plan
Which plans include the feature?
- Free$0foreverNot included
- Start$53per mo.Not included
- Growth$169per mo.Included in the plan
- Partner$429per mo.Included in the plan
Topics in the dashboard are part of Analytics. The Topics and What they praise widgets require a paid plan. Compare all plans
Questions
Questions and answers
No. The customer chooses the topics when writing the review, and the sentiment comes from the stars.
Read more in the Help centre
- Help centreWrite a reviewHow to find the company, give stars, write your text and send the review in four steps.
- Help centreThe 53 widgets: groups and what they're forWidget studio has 53 widgets in five groups: score and badges, reviews, conversion, data and figures, and offline and email.
- Help centreHow to improve your SaysScore honestlySaysScore can't be bought. It rises when more customers tell others about good experiences. Here's how to do it right.
Related features
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