The invitations aren't being sent

Look under Latest invitations on the Invitations page. If the customer isn't there, the invitation was never created. Orders from the webshop only get an invitation after Go live, and with "When the order is delivered" only once Shopify reports the parcel as delivered. Read Why was a customer skipped?

• Invitations from the webshop wait the number of days you've chosen. That's normal.
• Customer lists may be scheduled for tomorrow at 10:00 or spread over 5 days.
• We send in batches every 10 minutes, so it can take a little while.

Read When is the invitation sent?

The order has been cancelled or refunded, or the customer unsubscribed before the email was sent.

If your profile has received a warning, or is suspended, we don't send any invitations until the case is closed. Read Warnings on the profile.

• Ask the customer to check spam and the folders for promotions or offers.
• Check that the email address is spelt correctly in your system.
• Send a test invitation to yourselves from the webshop's settings, and see where it lands.

We can't send the same invitation again. Instead, the customer can use your review link.

If the webshop shows Waiting for the first order or Error, read Errors in the webshop connection.

Contact us, and tell us your domain and roughly when the invitation should have been sent. Don't write the customer's email address in a public channel.