Articles
- Reply to reviewsHow to reply publicly to a review from the dashboard, and who in the team can reply.
- Edit or delete your replyYou can always edit or delete your own reply to a review from the menu next to the review.
- Good replies to criticismA calm and specific reply to a negative review shows future customers that you take criticism seriously.
- Reply templatesUse the standard suggestions in the reply field, or create your own reply templates under Settings.
- The 10 actions in the menu next to a reviewThe menu with the three dots next to each review gathers everything you can do with it, from replying to reporting.
- Ask the customer to updateIf you've solved the customer's problem, you can send a polite message and ask the customer to look at the review again.
- Ask for proof of purchaseIf you can't find the customer's purchase, you can ask the customer to keep proof, e.g. an order confirmation.
- Assign to a colleagueGive a colleague responsibility for a review, so everyone in the team can see who's handling it.
- Internal noteWrite a note on a review that only your team can see, e.g. who's calling the customer.
- The Follow-up tagPut the Follow-up tag on a review when the matter isn't finished, so it isn't forgotten.
- Mark as read or unreadMark a review as unread so it stands out in the list, and as read again when it's done.
- Report a review from the dashboardIf a review breaks the guidelines, you can report it with one of 7 reasons, so a moderator looks at it.
- What you must not doYou're welcome to ask for reviews and reply to them, but you must not pay, pressure or demand that criticism be removed.
- Notifications about new reviewsChoose under Settings whether you want an email for all new reviews, only negative ones, or when a customer edits theirs.
- Find and filter reviewsUse the tabs, the stars, Country, Language and the search in the dashboard to find the reviews you need to reply to.
- Copy link and share as imageShare a good review with a link to your profile or as an image for social media.
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