The 10 actions in the menu next to a review

1. 1Reply or Edit reply: opens the reply field. Read Reply to reviews.
2. 2Ask the customer to update: sends the customer a message to look at the review again. Read Ask the customer to update.
3. 3Ask for proof of purchase: when you can't find the customer's purchase. Read Ask for proof of purchase.

1. 1Assign to a colleague: gives a colleague responsibility. Read Assign to a colleague.
2. 2Add internal note: a note only the team sees. Read Internal note.
3. 3Add the Follow-up tag: marks that the matter isn't finished. Read The Follow-up tag.
4. 4Mark as unread or Mark as read. Read Mark as read or unread.

1. 1Copy link: copies a link to the review on your profile.
2. 2Share as image: downloads an image of the review for social media.

Read Copy link and share as image.

1. 1Report review: when the review breaks the guidelines. Read Report a review from the dashboard.

What you've done is shown as small tags below the review, so the whole team can see it: Reported, Update requested, Awaiting proof, the colleague's first name, Note, Follow-up and Unread.

• With the Read only or Marketing role you can only mark as read or unread, copy link and share as image. The rest requires the Owner, Admin or Can reply role.
• Assign to a colleague is grey with the text No colleagues when you're alone in the team.
• Reported · being handled is grey while a report is in progress.